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Support Executive

RM 2,500 - RM 2,800 / Per Mon

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Job Description:

1. Helpdesk & Call Management and/or On Site Support

  • Logging of issues and enquiries
  • Obtain relevant information from users (asking the right questions).
  • Use proper method to log down issue.
  • Analysis of issue to determine priority.

2. Troubleshooting:

  • Able to utilize technique/ method s (e.g., process of elimination) to solve the issue
  • Alert on pending issues and follow-up with users closely.
  • Liaise with team members to deliver the best solution.
  • Able to provide one time solution especially on-site.
  • All solutions/ information should be tested & verified internally before providing to client.

3. Escalation:

  • Provide complete information to the subsequent engineer.
  • Follow-up to ensure the case is resolved.
  • Understand which issues should be escalated.

4. Implementation:

  • Assist in Implementation of fully tested and approved system.
  • Involvement in delivery, installation and commissioning of system.
  • Planning and conducting user training and internal training.

5. Additional Aspects of the job:

  • To provide permanent solutions to client
  • To advice users on the alternative/ temporary solution if there is no permanent solution in place yet
  • To provide suggestion on the performance and efficiency of the application to achieve user satisfaction
  • To maintain good relationship with customers and to assist company to identify business opportunities
  • To keep learning about the firm’s businesses and its operations, and government regulations
  • To keep abreast with the latest hardware and technologies news
  • Knowledge sharing to the team.

Requirements:

  • Diploma/Degree of any IT background
  • Fresh graduates are welcome to apply
  • Able to work in shifts if required

Job Types: Full-time, Contract (12 months)

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Cell phone reimbursement
  • Dental insurance
  • Gym membership
  • Health insurance
  • Maternity leave
  • Parental leave

Schedule:

  • Monday to Friday
  • Rotational shift

Work Location: In person

Expected Start Date: 02/01/2025

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