Travel Consultant
RM 3,000 - RM 4,500 / Per Mon
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Duties and Responsibilities:
- Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing
- Respond to client’s email within the Service Level Agreement (SLA)
- Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund
- Handle client's documents requirements for VISA applications
- Understand the client’s needs in order to provide efficient service at all times
- Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client
- Handle client's feedback and escalate any complaints to the Team Leader and Manager
- Follow up and keep track of ticketing deadlines and schedule changes and inform clients
Requirements:
- Fluent in English is a must
- Possesses a basic Diploma/Bachelor Degree, preferably in Travel
- Minimum 3 years of experience in the Travel Industry
- Able to communicate with a wide range of people at all levels, both within and outside the Company
- Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable
Job Type: Full-time
Pay: RM3,000.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person
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