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Travel Consultant

RM 3,000 - RM 4,500 / Per Mon

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Duties and Responsibilities:

  • Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing
  • Respond to client’s email within the Service Level Agreement (SLA)
  • Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund
  • Handle client's documents requirements for VISA applications
  • Understand the client’s needs in order to provide efficient service at all times
  • Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client
  • Handle client's feedback and escalate any complaints to the Team Leader and Manager
  • Follow up and keep track of ticketing deadlines and schedule changes and inform clients

Requirements:

  • Fluent in English is a must
  • Possesses a basic Diploma/Bachelor Degree, preferably in Travel
  • Minimum 3 years of experience in the Travel Industry
  • Able to communicate with a wide range of people at all levels, both within and outside the Company
  • Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Schedule:

  • Monday to Friday

Work Location: In person