Front Desk cum Reservation Assistant

Front Desk Cum Reservation Assistant Job Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (e.g. contact details and exact dates of their stay) - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist attractions and places of interest. - Processing payments and sending confirmation details to customers. - Sorting out any issues that may arise with bookings or reservations. Requirements: • Minimum SPM/Certificate/Diploma in related field. • Experience working in customer services or public relations, preferably in the hospitality or travel industries. • Customer-service experience. • Excellent written and verbal communication skills. • Multi-tasking and time-management skills, with the ability to prioritize tasks. • Proficient in Microsoft Office suite. • Data entry experience. • Ability to work a flexible schedule including weekends and holidays • Reliability, punctuality, matured and responsible individual