Chat Agent

Key Responsibilities: * Respond to customer inquiries on Shopee, Lazada, WhatsApp, and Email in a professional and timely manner. * Resolve customer issues and complaints efficiently and effectively. * Provide detailed product information and assist customers with their purchases. * Maintain a high level of product knowledge to provide accurate information to customers. * Document and track customer interactions and issues using the company’s CRM system. * Collaborate with other departments to resolve complex customer issues. * Identify and escalate priority issues to the appropriate channels. * Continuously improve customer service skills and knowledge through training and feedback. * Previous experience in a customer service role, preferably in an e-commerce or retail environment. * Ability to handle multiple customer inquiries simultaneously across different platforms. * Ability to work well in a team environment and collaborate with colleagues. * Experience with e-commerce platforms like Shopee and Lazada. * Proficiency in multiple languages. * Previous experience working in an electrical store or with electrical products is a plus.