At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront. There is a wealth of opportunity for training as well as on the job learning. If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications to grow your career.
Job Description
Frasers Group in Malaysia (Shah Alam) are currently looking for an IT Workshop Technician to join our enthusiastic and dedicated IT Workshop team, providing a service to a wide variety of end users consisting of retail branch, warehouse and Head Office personal as well as home and remote users. The IT Workshop is a diverse, flexible, professional team working in a fast-paced environment. The opportunity to grow your career in a fast paced and dynamic environment is one for the bold.
As the IT Workshop Technician, your responsibilities will include but are not limited to:
- Repairing, maintenance, and asset tracking of a variety of IT systems, including desktop computers, laptops, tablet hardware, printers, EPOS terminals, and handheld scanners.
- Managing the configuration of Cisco networking equipment, EPOS Till systems, handheld devices, and printers.
- Processing of returns and recycling equipment.
- Ensuring accurate stock inventory and asset management.
- Utilizing Halo to manage workload/tickets and responding to phone requests.
- Coordinating hardware for store rollouts and acquisitions.
- Any other assignments as directed by immediate superior as and when required.
Qualifications
The ideal candidate must have the following qualifications:
- A strong interest in computing.
- Ability to work well within a team and independently without direct supervision.
- Exceptional organizational skills.
- Meticulous attention to detail.
- Excellent communication skills, both written and oral.
- Proficiency in Microsoft Office.
- Extensive experience with IT hardware.
- A minimum of 2 years' experience in an IT hardware maintenance/ IT support role.
- Relevant certifications such as CompTIA, Cisco, or Microsoft.
- Ability to work under pressure and meet strict deadlines.
Additional Information
An opportunity like this at Frasers Group is for the fearless.
The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
- THINK WITHOUT LIMITS - and take the team with you
- BE RELEVANT - to our people, to partners, and to the planet
- OWN IT - and back yourself
