Hotel Housekeeping @ Hako Hotel Taman U
Job Description
A hotel housekeeping is responsible for cleaning and maintaining guest rooms, public areas, and other designated areas. The hotel housekeeping is to communicate with front office team to ensure efficient check in and out process.
Core duties and responsibilities:
- Cleaning guest rooms, including dusting, vacuuming, changing linens, and making beds.
- Cleaning and disinfecting bathrooms, including replacing toiletries and towels.
- Cleaning and organizing public areas, such as lobbies, hallways, and stairwells.
- Cleaning and maintaining common spaces, such as conference rooms, fitness centres, stores, garbage centre, carparks, and staff areas if any.
- Stocking, checking deliveries in/out, replenishing supplies, such as toiletries, linens, and towels.
- Reporting any damage, malfunction, or maintenance needs to management.
- Collaborating with other hotel staff to ensure a positive guest experience.
- Maintaining a clean and organized work area.
- Be alert of suspicious character/person in the hallway and to report immediately to the head of department (HOD) or security staff/security department if any.
- Reports any illness of guest or accidents.
- Attends to guest calls, guest requests/guest complaint in the area assigned to him/her.
- Responsible in achieving and exceeding the guest satisfaction score.
- Observing safety and security protocols at all times.
The hotel housekeeping should possess excellent time management and organizational skills, as well as attention to detail and a commitment to cleanliness. They should be able to work well independently, as well as part of a team. Additionally, physical stamina and the ability to stand for extended periods of time, as well as lift and carry heavy items, is typically required. Prior experience in housekeeping or a related field is a plus.
Key Performance Indicators and Deliverables
1. Customer Satisfaction
- Reviews
- Audits & Reports
2. Budget control
- Stock checking
- Efficient procurement
3. Maintenance
- Ensuring upkeep and maintaining high standards
- Coordinate with various suppliers/contractors and Maintenance team
- OOO (out of occupied) minimise
4. Daily/Weekly/Monthly reports
Job Requirements:
- Fresh graduates are welcome, training will be provided or with minimum 1 year experience of related working experience. (Preferred)
- Pleasant attitude and tidy appearance preferred.
- Must be able to work on shift, on weekends, and on public holidays.
- Walk-in-interviews are welcome -
Job Type: Full-time
Pay: RM1,700.00 - RM2,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Yearly bonus
