Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Agent - Inbound, Fresh Grads are welcome! Petaling Jaya. working hours 10am-7pm.

RM 2,500 - RM 2,700 / month
Checking job availability...
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Simplified

Position: Customer Care Specialist- Inbound

Intake date: 3rd February 2025

Working Location: Plaza 33, Petaling Jaya

Working Hours: 10 am to 7 pm, Mon to Sun (must be able to accept rotational working arrangement)

Salary: Basic RM2300-2500 (based on relevant working experience), Attendance Allowance RM200

Job Descriptions:

  • Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.
  • Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.
  • Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.
  • Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.
  • Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.
  • Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.
  • Update case details accurately in relevant systems, including CRM and internal documentation tools.
  • Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.
  • Support the Team Leader in monitoring real-time performance and take proactive action as necessary.
  • Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.
  • Perform any other duties as assigned by Management.

Job Requirement:

We welcome fresh graduates with excellent English communication skills to apply.

Candidates with customer service or relevant experience are welcome to apply.

Candidates with contact center experience are welcome to apply.

Good communication skills in English, both spoken and written are mandatory.

Able to work independently in a fast-paced working environment.

Fast learner and able to adapt to changes.

Ability to multi-task, prioritize, and manage time effectively.

A great team players.

Job Type: Full-time

Pay: RM2,500.00 - RM2,700.00 per month

Schedule:

  • Day shift
  • Fixed shift
  • Rotational shift

Application Question(s):

  • What are your salary expectations?
  • Can you start immediately on 3rd Feb 2025

Work Location: In person

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