Customer Service Representative - (January Intake)
RM 2,200 - RM 2,400 / month
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Join SRG Asia Pacific as a Customer Service Representative!
Looking for a stable, rewarding, and impactful career? If you’re passionate about assisting customers, solving problems, and making a difference, this is the role for you!
WORKING HOURS:
- Monday – Friday: 7:00 AM – 7:00 PM (4 Shift Rotational)
- Saturday, Sunday & Public Holidays: 7:00 AM – 5:00 PM
ROLE & RESPONSIBILITIES:
As a Customer Service Representative, you will be the frontline support for customers, ensuring they receive the best service and solutions. Your key responsibilities include:
- Customer Assistance – Handle inquiries related to tariffs, usage, accounts, and services.
- Account Management – Assist with reconnections, self-metering, and account updates.
- Billing & Payment Support – Help customers resolve billing, metering, and payment issues.
- Energy Advisory – Educate customers on energy efficiency, renewable energy options, and smart usage.
- Service Requests – Manage auto-debit setups, bill forecasting, and disconnection/reconnection requests.
- Complaint Resolution – Track, monitor, and resolve customer complaints efficiently.
- Crisis Management – Provide exceptional service and ensure service-level agreements (SLAs) are met.
WHY JOIN US?
- Competitive salary with allowances.
- Opportunity to grow your career in the telecomunication sector.
- Enhance your customer service & problem-solving skills.
- Fresh graduates are encouraged to apply – gain valuable experience and kickstart your career!
Job Type: Contract
Contract length: 12 months
Pay: RM2,200.00 - RM2,400.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
Expected Start Date: 01/23/2025
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