Customer Service Assistant

Job Responsibilities for Customer Service:

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Communicate with customers via text (no phone communication required).
• Maintain good communication skills and a positive, helpful attitude when interacting with customers.
• Work closely with other departments to address and resolve customer concerns.
• Stay familiar with the company's products/services and backend systems to quickly answer customer queries.
• Monitor and manage communication channels (email, chat, social media, etc.) to ensure customer issues are promptly identified and addressed.
• Follow up on ongoing issues and ensure they are resolved satisfactorily.
• Maintain a professional and courteous demeanor, even when dealing with difficult customers.
• If an issue is caused by the company, offer reassurance to the customer and take appropriate steps to resolve IT, including applying for compensation if necessary.
• Participate in ongoing training to improve service skills and knowledge.

Job Requirements:

• At least a SPM or higher.
• Proficient in English and Malay
• Ability to speak and write Mandarin fluently (candidates with this ability are encouraged to apply)
• Outgoing personality
• Good appearance and demeanor
• Customer service experience is preferred
• Familiar with computer operations
• Fresh graduates are welcome to apply
• Able to speak and write in Mandarin

Benefits:

• EPF (Employees Provident Fund)
• SOCSO (Social Security Organization)
• Dental benefits (braces)
• 12 days of annual leave
• 14 days of medical leave (MC)
• Yearly bonus
• Salary increment yearly