Epicareer Might not Working Properly
Learn More

Inbound Telesales Consultant

RM 3,300 - RM 4,300 / Per Mon

Checking job availability...

Original
Simplified
  • Inbound Calls: Manage incoming calls while ensuring strong sales and an excellent customer experience.
  • Consultative Selling: Identify customer needs and suggest relevant products or services to help their business succeed.
  • Issue Resolution: Provide immediate solutions within our scope or refer customers to third-party or paid services when required.
  • Troubleshooting: Resolve issues with client products on the first call, ensuring efficient service.
  • Performance Metrics: Meet goals in First Call Resolution, Conversion Rates, .NET Promoter Score, and New Sales.
  • Interpersonal Skills: Excel in communication, multitasking, and prioritizing in a fast-paced environment.
  • Customer Service Experience: Proven background in customer service within the BPO industry is essential.
  • Sales Experience: Prior experience in sales is a valuable asset.
  • Education: SPM holders with strong English skills are encouraged to apply.
  • Leave: Enjoy annual and sick leave benefits.
  • Professional Development: Access training opportunities for growth.
  • Career Advancement: Clear paths for career progression within the company.
  • Employee Engagement: Participate in various staff engagement initiatives.
  • Allowance: Allowance provided for eligible employees.
  • Working Days: Enjoy a 5 working days schedule.
  • Attractive Incentives: Receive incentives based on performance.