Inbound Telesales Consultant
RM 3,300 - RM 4,300 / Per Mon
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- Inbound Calls: Manage incoming calls while ensuring strong sales and an excellent customer experience.
- Consultative Selling: Identify customer needs and suggest relevant products or services to help their business succeed.
- Issue Resolution: Provide immediate solutions within our scope or refer customers to third-party or paid services when required.
- Troubleshooting: Resolve issues with client products on the first call, ensuring efficient service.
- Performance Metrics: Meet goals in First Call Resolution, Conversion Rates, .NET Promoter Score, and New Sales.
- Interpersonal Skills: Excel in communication, multitasking, and prioritizing in a fast-paced environment.
- Consultative Selling: Identify customer needs and suggest relevant products or services to help their business succeed.
- Customer Service Experience: Proven background in customer service within the BPO industry is essential.
- Sales Experience: Prior experience in sales is a valuable asset.
- Education: SPM holders with strong English skills are encouraged to apply.
- Sales Experience: Prior experience in sales is a valuable asset.
- Leave: Enjoy annual and sick leave benefits.
- Professional Development: Access training opportunities for growth.
- Career Advancement: Clear paths for career progression within the company.
- Employee Engagement: Participate in various staff engagement initiatives.
- Allowance: Allowance provided for eligible employees.
- Working Days: Enjoy a 5 working days schedule.
- Attractive Incentives: Receive incentives based on performance.
- Professional Development: Access training opportunities for growth.
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