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Executive - Customer Service

RM 2,000 - RM 3,000 / month

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You will play an important role in:

  • Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Requirements:

  • Candidate must possess at least an SPM and above.
  • Required language(s): English, Mandarin will be advantage (spoken).
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – TRAINING Provided.
  • Applicants must be willing to work on rotational shifts.
  • Each shift consists of 9.5 working hours and includes of 1-hour lunch for rest and another 30 minutes of break.
  • Applicants must be willing to work in Ara Damansara.

Salary & Benefit

  • Rest & Relax Area
  • EPF
  • Socso
  • Annual Leave
  • Medical Leave
  • The office is located nearby shopping malls and housing area
  • Shuttle van available in nearby LRT/KTM station
  • Startek hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

How this career will benefit you:

  • Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
  • STAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weaknesses and to develop future leaders for the company.
  • Additional benefits - Shift allowances, Performance incentives, and Overtime claims.

Job Types: Full-time, Contract

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay

Application Question(s):

  • Are you able to work on rotation shifts?
  • What's your expected monthly basic salary?
  • How long notice are you required to give your current employer?

Education:

  • STM/STPM (Required)

Experience:

  • Customer service: 1 year (Preferred)
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