Analyst, Transaction Banking Department

Customer

• To build excellent relationships with key customers by delivering a high quality of service and technical support.
• To develop and maintain strong stakeholder management with key internal and external stakeholders.
• To work in partnership with colleagues across functional departments to support the implementation of regional projects at the bank wide level.
• To work in partnership with Regional Office or Head Office to seek guidance on complex system issues.
• To work in partnership with the IT departments of the bank to ensure regular system updates are completed to deliver a high quality of service.
• To work in partnership with the customer onsite, when required to support with complex technical issues.
• To work in partnership with relevant stakeholders to resolve any complex hardware and software issues as well as recommend solutions.

Other/Control

• Investigate technical issues and provide support to resolve in a timely manner to meet customer requirements.
• Provide timely and sound technical guidance to customers on system issues.
• Monitor issues and prepare recommendations on system incidents to mitigate risk in the future and submit for review.
• Support projects within the department to ensure they are delivered within the bank’s scope, on time and within budget.
• Prepare reports including but not limited to sales, technical issues and business development activities.
• Manage the risk profile of the department's by supporting testing of the systems and processes to minimize operational failure and impact to customers.
• Support in managing the risk profile for the department and ensure compliance to the policies / guidelines of the bank.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations

• Applicant must have a recognized Degree or its equivalent from a recognized university/higher learning institution with relevant experience in banking.
• Good knowledge of transaction banking systems and products. Deep understanding of industry trends, products, relevant laws and regulations.
• Good communication skills with the ability to influence others.
• Strong stakeholder management skills to collaborate with other departments.
• Strong knowledge of online banking software and hardware system.
• Ability to work effectively and collaboratively as a team.