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E-Commerce Operation Manager

  • Full Time, onsite
  • Maxgaba International Trading Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,500 - RM 6,000 / Per Mon

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1. E-Commerce Platform Management:

• Oversee the day-to-day operations of company’s e-commerce platforms.

• Ensure accurate and timely updates of product listings, prices, and promotions.

• Monitor platform performance and resolve operational issues promptly.

2. Inventory and Stock Management:

• Track inventory levels and ensure stock availability for online sales.

• Coordinate with suppliers and warehouse teams for stock replenishment.

• Implement effective stock control strategies to minimize overstocking or shortages.

3. Order Fulfillment and Customer Service:

• Supervise the order fulfillment process, ensuring timely and accurate deliveries.

• Collaborate with customer service teams to address customer inquiries and complaints.

• Maintain a high level of customer satisfaction and positive reviews.

4. Sales and Performance Analysis:

• Analyze e-commerce sales data to identify trends and opportunities for improvement.

• Provide regular performance reports to management, including key metrics like sales, conversion rates, and inventory turnover.

5. Marketing and Promotions Support:

• Collaborate with marketing teams to plan and execute online campaigns, discounts, and promotions.

• Monitor the effectiveness of promotions and recommend adjustments to maximize ROI.

6. Process Improvement:

• Identify operational inefficiencies and implement solutions to enhance productivity.

• Optimize the e-commerce supply chain to improve delivery times and reduce costs.

7. Platform Compliance and Policy Adherence:

• Ensure all platform policies, terms, and conditions are strictly followed.

• Stay updated on platform changes and adapt operations accordingly.

8. Team Leadership:

• Lead and train a team of e-commerce staff to maintain high performance.

• Foster a collaborative environment and encourage continuous learning.

  • Experience:

    - At least 3-5 years of experience in e-commerce operations, stock management, or a related role.

    - Proven experience managing online platforms.

    • Language:

      - Mandarin speaker is preferred.

      • Skills:

        -Strong knowledge of e-commerce operations and inventory management systems.

        - Proficient in data analysis and reporting tools.

        - Excellent organizational and multitasking abilities.

        - Effective communication and problem-solving skills.

  • ANNUAL LEAVE
  • EPF / SOCSO / PCB
  • MEDICAL LEAVE
  • TRAINING PROVIDED
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