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Customer Service Department Manager

RM 7,000 - RM 12,000 / month

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Responsibilities:

  • Oversee customer relationship management systems.
  • Handle escalated complaints from high-value clients.
  • Train and guide customer service representatives to enhance client satisfaction.

Requirements:

  • Rich experience in customer service and relationship management.
  • Proficient in crisis management and conflict resolution.
  • Strong interpersonal and communication skills.

Benefits:

  • Competitive salary with performance bonuses.
  • Career development in a client-focused organization.
  • Friendly and supportive team environment.

If interested, please contact:

+60 11-2081 6113 (June)

+60 16-772 1113 (Ms iCoL)

Job Type: Full-time

Pay: RM7,000.00 - RM12,000.00 per month

Experience:

  • customer service and relationship management: 2 years (Preferred)

Language:

  • Mandarin (Preferred)