1. Operations Management- Oversee the daily operations of all bakery retail outlets and cafés.
- Ensure compliance with standard operating procedures (SOPs) for food preparation, display, and service.
- Monitor inventory levels and coordinate with suppliers to ensure consistent stock availability.
- Implement and maintain high standards of cleanliness, safety, and hygiene across all outlets.
2. Sales and Business Performance- Develop and execute strategies to achieve sales targets and maximize profitability.
- Monitor sales performance and generate regular reports for senior management.
- Analyze customer feedback and market trends to identify opportunities for improvement.
- Plan and execute marketing campaigns and promotions to attract and retain customers.
3. Staff Management and Training- Recruit, train, and mentor staff, including bakers, baristas, and service personnel.
- Prepare and manage staff schedules to ensure optimal coverage and minimize labor costs.
- Conduct performance evaluations and provide constructive feedback to improve team performance.
- Foster a positive work environment and encourage teamwork and collaboration.
4. Customer Service Excellence- Ensure all outlets deliver exceptional customer service and uphold the brand's reputation.
- Address and resolve customer complaints promptly and professionally.
- Train staff to enhance their customer service skills and product knowledge.
5. Product Quality and Innovation- Collaborate with bakers and chefs to maintain consistent product quality.
- Assist in the development of new menu items and seasonal offerings.
- Ensure that products meet quality and presentation standards before serving to customers.
6. Financial Management- Handle cash flow, including daily sales reconciliation and banking.
- Monitor and reduce wastage to improve cost efficiency.
7. Compliance and Legal- Ensure all outlets comply with local food safety and health regulations.
- Manage licenses, permits, and other legal requirements for operations.
- Conduct regular audits to identify and resolve any non-compliance issues.
