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Customer Service/Logistics Coordinator

Salary undisclosed

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Responsibilities:

  • Check the status of material requirements from customers and arrange shipment pick-up from the hub to the customer.
  • Prepare and generate daily and weekly inventory reports for the customer.
  • Ensure daily receiving system updates are completed within the KPI set by the customer.
  • Ensure daily delivery performance meets the KPI set by the customer.
  • Counter check receiving and outgoing documents against the physical receipt by operations.
  • Notify customers or suppliers about shipment discrepancies (e.g., damage, short shipments, P/O number discrepancies, late deliveries, or excess) via email and follow up by phone.
  • Address customer or supplier shipment inquiries and coordinate with relevant parties when necessary.
  • Coordinate with the customer on urgent/exceptions and work with the operations team to deliver goods on time.
  • Ensure daily/weekly data collection to update KPIs and send reports to customers and internal SCHENKER management on a weekly and monthly basis.
  • Attend any required weekly or monthly meetings with customers and related parties.
  • Respond to customer or related parties' emails promptly.

Qualifications:

  • Minimum of 1+ year of supervisory experience in Customer Service, preferably within the logistics industry.
  • Basic degree required, with a degree in Logistics or Supply Chain being an advantage.
  • Certification in Basic Supervision.
  • Proficient in both spoken and written English.
  • Proficient in spoken and written Mandarin for customer service interactions with Mandarin-speaking customers.
  • Computer literate.
  • Willing to work in the warehouse occasionally.

Job Type: Full-time

Pay: RM5,500.00 - RM8,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus