Customer Service Representative - Mandarin Speaker

Key Responsibilities:

-Handle customer inquiries via emails only .
-Resolve payment issues and provide accurate billing assistance.
-Provide accurate information and resolve customer concerns efficiently.
-Maintain customer records and update databases as needed.
-Work closely with internal teams to ensure smooth issue resolution.
-Deliver excellent customer service while meeting performance targets.

Requirements:

-2 years of experience in customer service or a related field.
-Ability to read & write Mandarin fluently.Strong problem-solving skills, especially with payment-related concerns.
-Age 20 to 40 years old.capable of handling payment-related issues.

Job Type: Contract
Contract length: 6 months

Pay: RM3,900.00 - RM5,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person