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Customer Service Executive | Mandarin

  • Full Time, onsite
  • AGENSI PEKERJAAN SKILLSET SDN. BHD.
  • Gerbang Nusajaya, Malaysia
RM 4,500 - RM 4,500 / month

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Basic Salary: RM3000 - RM3400 + Allowance (Depends on experience)

JOB REQUIREMENTS:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • Able to communicate in Mandarin since it will be dealing with Mandarin Speaker.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform under a high paced working environment.
  • Age Group: 18-55 years old.

JOB DESCRIPTION:

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products.
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Retention bonus
  • Signing bonus
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