Customer Service Agent (Digital Banking) 2025 intake

*PLEASE kindly read the JOB DESCRIPTION carefully before clicking on apply.

Job Description:

• Preferably experience working in customer service environment. (Telesales & Recovery background would be considered as well)
• Able to commit on rotational shift hours, with multiple shift working patterns on monthly basis. 9 hours shift (including 1 hour meal break & short breaks). Working hours might change with prior notice.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Liaise with back-end support to solve issues/queries/concerns.
• Preferable candidates which are able start IMMEDIATELY.
• Min requirement SPM & above. (MUST HAVE original certificate or completion letter from institute)
• Position open for MALAYSIA CITIZENS only.

Benefits:

• Accessible via MRT/LRT
• 5 working days, 2 days off (Alternate Off Days based on schedule given)
• Medical Benefits
• Additional monthly KPI allowances
• EPF
• SOCSO

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• Are you comfortable working rotational shift, which includes night shift as well?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Work Location: In person