Liaison Officer
The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
· Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
· Provide translation services to patients and/or family members wherever necessary.
· Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
· Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Overtime pay
- Yearly bonus