Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Associate

Salary undisclosed

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Linkedn
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We are currently seeking a Customer Service Associate to join DHL eCommerce Solutions Malaysia!

The Customer Service Associate will be responsible to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels. Incumbent must have the mind-set and attitude that Customer Service is a key differentiator of our business.



Essential Duties And Responsibilities

Customer Service Management


  • Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
  • Assist customers in resolving service issues, complaints and claims compensation promptly.
  • Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.


Stakeholder Management


  • Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
  • Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.


Process Management


  • Promptness in arranging for shipment pick up or handling of exceptions.
  • Provide responsive reply to general customers' email enquiries or via other interaction channels
  • Provide timely updates to customers on shipment tracking status.
  • Timely management of complaints and claims compensation.


Desired Skills / Qualifications
  • Good communication skills (English and local language)
  • Live Chat skills.
  • Minimum 2 years of related industry experience.


Minimum Educational Qualification


  • GCE 'O' Levels or equivalent educational certificate
  • GCE 'A' Levels or Diploma or Higher School Education (preferable)
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