Supervisor - Ocean Export Customer Service

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

The Role:

• Ensure smooth and timely freight process flow.
• To prepare several documents for international transportation
• Manage and negotiate rates with contracted vendors in procuring spaces and services
• To ensure accurate and timely client and vendor billing
• To ensure accurate data entry into the operating system
• Cooperate with customers in arranging their international shipments, meeting customer service standards.
• To comply to regulations which includes internal policies and procedures such as OPS and external government regulations or customer policies / requirements
• Understand department process flow, continually looking for areas of improved efficiency.
• To ensure all customers SOP are followed as per Customer SOP
• To work with the team on meeting KPI standards, as per the company’s procedure.
• To monitor shipment reports to ensure total customer satisfaction and overseas communication.
• Help Supervisor for daily review Stat 1 and operational reports and work with team on updating event codes.
• To audit files and work with team on meeting OPS
• Build and maintain strong relationships with vendors and customers.
• Assess vendors at defined intervals per company policy, focusing possible improvement with corrective action plans where needed.

The requirement:

• Bachelor’s Degree or equivalent.
• Minimum 3 years of experience in Ocean Export
• Effective interpersonal and communication skills
• Good Microsoft Office skills (Excel, Word, etc.)
• Strong organizational skills, Pro-active and Emotional resilience.
• Fluent in English
• Self-reflecting and open-minded
• Initiative and able to work independently.

Only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,300.00 per month

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Ocean Export: 3 years (Preferred)