Business Application Support Specialist
Salary undisclosed
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Job purpose:
- To manage/assist in the management of business application systems from a project and operations (BAU) perspective for ARSB.
- Collaborate effectively across ARSB with solid grasp of business operations and processes.
- Leverage on business application system to improve business performance.
Job roles:
- Provide support for ARSB’s core Traffic & Billing application system (RTS).
- Accountable & be responsible for tasks assigned in small scale business application projects/initiatives which arise from user requirements.
- Interpret business requirements into functional/technical specifications (when necessary).
- Liaise with various department end users on change requests and support issues. These include access rights and workflow management of the Radio Traffic & Billing system.
- Ensures the correct usage of business application systems by performing/assisting in QA on processes managed through business application systems.
- Adheres to any SLA for support and conducts user trainings wherever applicable.
Requirements and Skills:
- Bachelor’s degree in Information Technology/Systems, or Engineering with an aptitude for business knowledge.
- Good MS Office skills (Excel a must, familiar with Word & Power point)
- Sound analytical skills and have logical & structured thinking (ability to understand business and apply technology knowledge to help business)
- Good communication & stakeholder management skill.
- Fresh graduates are encouraged to apply.
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