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Business Application Support Specialist

Salary undisclosed

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Job purpose:

  • To manage/assist in the management of business application systems from a project and operations (BAU) perspective for ARSB.
  • Collaborate effectively across ARSB with solid grasp of business operations and processes.
  • Leverage on business application system to improve business performance.

Job roles:

  • Provide support for ARSB’s core Traffic & Billing application system (RTS).
  • Accountable & be responsible for tasks assigned in small scale business application projects/initiatives which arise from user requirements.
  • Interpret business requirements into functional/technical specifications (when necessary).
  • Liaise with various department end users on change requests and support issues. These include access rights and workflow management of the Radio Traffic & Billing system.
  • Ensures the correct usage of business application systems by performing/assisting in QA on processes managed through business application systems.
  • Adheres to any SLA for support and conducts user trainings wherever applicable.

Requirements and Skills:

  • Bachelor’s degree in Information Technology/Systems, or Engineering with an aptitude for business knowledge.
  • Good MS Office skills (Excel a must, familiar with Word & Power point)
  • Sound analytical skills and have logical & structured thinking (ability to understand business and apply technology knowledge to help business)
  • Good communication & stakeholder management skill.
  • Fresh graduates are encouraged to apply.