Senior ServiceNow Developer

About The Role

In line with team objectives, policies and procedures, to advise, lead, control and follow through design, development of specifications, coding, testing and maintenance of high quality application software, tools and development projects.

1 Education

• University degree in computer science or related field. Or equivalent work experience.
  
  
  

2 Experience

What It Takes to Succeed in this position

• Proven experience as a ServiceNow Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
• Experience in setting up and managing out of the box applications.
• Proven experience of ServiceNow system administration.
• Ability to demonstrate experience with determining the best possible solution.
• Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.
• Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
• Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
  
  
  

Required Technical Skills and Knowledge:

• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in Observability a plus.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Excellent problem-solving and communication skills.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.
  
  
  

Required Soft Skills:

• Quality-oriented: you know that delivering production-ready software takes more than committing code.
• Agile mind-set: You like to learn and continuously improve the way we work.
• Appetite for the business: you like technology and you love to use it to create solutions to help your customers.
• Team-oriented: you take pride from team achievements and are ready to support and be supported by your team-mates.
• Curious, eager to learn and to educate others.
• Strong communication skills (both written and oral)
• Fluent in English (spoken and written)
  
  
  

3 Key Responsibilities

ServiceNow Configuration:

• Configure the ServiceNow platform to meet the organization's ITOM requirements.
• Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
• Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
  
  
  

Discovery, Service Mapping, Event Management:

• Discover devices and applications across various network segments to ensure data quality of CMDB.
• Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
• Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.
  
  
  

Development:

• Conduct requirements analysis for development of new features, components and enhancements to existing components.
• Conduct or participate in design discussions, design/code walkthrough meetings.
• Design, develop, review, test, deploy and support out of the box solutions in the platform.
• Ensure compliance to Swift security best practices and coding standards.
• Ensure compliance to Swift reference architecture and requirement/design artefacts.
• Ensure compliance to Swift development and release methodologies (CM/CI/CD).
• Navigate and adapt to various environments providing support for and working closely with customers.
• Contribute to production work including deployments and incident and problem management.
• Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
  
  
  

Integration:

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.
  
  
  

Reporting:

• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.
  
  
  

User Training and Support:

• Provide training to end-users on ITOM processes and ServiceNow functionalities.
• Offer ongoing support and troubleshoot issues related to the ServiceNow platform.
  
  
  

Continuous Improvement:

• Stay informed about industry best practices and evolving regulatory requirements.
• Propose and implement improvements to ITOM processes and ServiceNow configurations.
  
  
  

4 Competency Profile

• Takes Accountability for Delivering Results - Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.
• Demonstrates Operational Excellence - Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy
• Expands knowledge - Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
• Bus Understanding and Commercial Sense - Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
• Builds and reinforces customer relationships - Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
• Leads with a team focus - Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values.
• Communicates effectively - Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.
  
  
  

What We Offer

We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.