Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Experience - Team Lead

Salary undisclosed

Apply on

Linkedn
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Key Objective

  • The position is responsible to support the Manager in leading the Customer Care Team and ensuring that the Customer Care’s objectives are met.
  • The position is also required to assist the Manager in managing any projects assigned.

Main Responsibilities

  • Monitor and track team performance and ensuring that services carried out comply to Chubb and regulatory guideline. Providing guidance to the team as and when necessary.
  • Reply to requests/ inquiries via emails, mails, facsimile and other channels.
  • Follow-up on Customers’ inquiries/ complaints that are not immediately resolved and via the voice mail system.
  • Handle inbound and outbound calls from/ to Customers and act on their requests.
  • Eliminate call backs by ensuring Customers are properly informed of actions and expected results at first contact.
  • Maintain a quick reference guide to ensure that all updated information is in hand without having to leave the unit to look for information.
  • Utilize these references in day-to-day work to achieve standards and service level set.
  • Review and recommend process and systems improvements to the Manager and advise/ inform/ remind the team of current process and system requirements.
  • Prepare and maintain reports for team’s performance on a periodical basis.
  • Support the Manager in leading the team and take over responsibilities in his/ her absence.
  • Call management – forecasting, scheduling and leave management

Skills

  • KEY: Good leadership and people management skills.
  • Strong operations management skills within a contact center type environment
  • Computer literate in Microsoft Office. Reporting skills.
  • Good command of spoken/ written English and Bahasa Malaysia. Ability to speak Mandarin/ Tamil will be an advantage.
  • Good communication skills with internal and external.
  • Good analytics, problem solving and decision-making skills.
  • Telephony and listening skills.
  • Observant, friendly, tactful and confidence.
  • Can work independently and work as a team.
  • Good in time management, tasks organization and multitasking.
  • Has initiative, adaptable and result oriented.
  • Takes ownership and execution focused.

Experience

  • Minimum 5 years working experience in financial industry (banking, unit trust and insurance) and inbound/ outbound call center environment.

Qualifications

  • Diploma/ Degree in any discipline/ AMII.
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