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IMPORT CUSTOMER SERVICE

Salary undisclosed

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Company Description

Kerry Logistics is an Asia-based global 3PL company with a diverse business portfolio covering integrated logistics, international freight forwarding, e-commerce, and express services. With a global presence in 59 countries, Kerry Logistics has a strong foothold in emerging markets across the world. The company generated over HK$81 billion in revenue in 2021 and is listed on the Hong Kong Stock Exchange.

Role Description

This is a full-time on-site role for an Import Customer Service position located in Klang. The role will involve handling customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service on a daily basis.

Qualifications

  • Customer Support, Customer Satisfaction, and Customer Service skills
  • Phone Etiquette and Customer Experience
  • Ability to handle customer inquiries and resolve issues efficiently
  • Strong communication and interpersonal skills
  • Attention to detail and problem-solving abilities
  • Experience in logistics or supply chain management is a plus
  • Fluency in multiple languages is beneficial