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Customer Service Executive

Salary undisclosed

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  • Customer Interaction:
  • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Issue Resolution:
  • Identify and assess customers’ needs to achieve satisfaction.
  • Coordinate with internal teams to resolve customer issues or concerns.
  • Escalate unresolved issues to the appropriate team or department.
  • Customer Relationship Management:
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Maintain records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Reporting and Feedback:
  • Provide feedback on the efficiency of the customer service process.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Compile reports on overall customer satisfaction.
  • Product Knowledge:
  • Stay informed about the company’s products and services to answer questions and provide accurate information to customers.
  • Inform customers of new products, services, and promotions.
  • Continuous Improvement:
  • Suggest and implement improvements in customer service practices.
  • Participate in training and development opportunities to enhance skills and knowledge.

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  • High school diploma or equivalent; a college degree is a plus.
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Customer-focused attitude with a commitment to solving customer issues.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-wealth-mastery-academy-wma-job-customer-service-executive-2]