Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Quality & Service Manager

Salary undisclosed

Apply on

Linkedn
Original
Simplified
DescriptionJob Qualifications
  • Quality
  • Develop and instill a comprehensive quality strategy for the Operations and Technology division.
  • Monitor and evaluate the effectiveness of quality frameworks implemented within the division.
  • Organize and facilitate workshops to drive the division's quality strategies.
  • Create quality and service-related training materials and provide training to promote a quality and service mindset across the division.
  • Coach projects under the Group Operational Excellence Change Programs, utilizing Agile, Six Sigma, and design thinking methodologies.
  • Cultivate a culture of quality and service excellence within the division.
  • Drive process improvements and recognize process improvement teams (PITX).
  • Service Management
  • Establish and manage service level agreements (SLAs) with business units, ensuring adherence to the service management framework.
  • Renew yearly SLAs between OCBC and OABB, as well as O&T E2Power Sdn Bhd.
  • Act as the division representative for complaint management meetings.
  • Identify service gaps through root cause analysis of incidents and complaints, and drive improvement initiatives.
  • Conduct trend analysis and benchmarking against industry standards.
  • Prepare monthly reports on service level indicators for the group.
  • Monitor compliments received by the Operations and Technology staff.
  • Rewards & Recognition
  • Approve monthly LIFRR awards (OCBC values) submitted by O&T departments based on the LIFRR criteria.
  • Act as the division representative for yearly EXSA (SG national awards) submissions based on the EXSA criteria.
  • Review and submit nomination for half-yearly GEMS awards (service awards) and yearly Chairman's GEMS awards (prestige service awards).
  • Foster sharing, professional development, and continuous improvement within the team.
  • Graduate in banking, finance, or related fields.
  • Holder of Lean Six Sigma certification or equivalent.
  • Proficient in English and Mandarin communication.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Excellent analytical and problem-solving abilities, with a keen attention to detail.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Possess a strong service mindset.
  • Proactive and passionate about driving process improvement and efficiency gains.

Primary Location

Malaysia-Kuala Lumpur-Kuala Lumpur

Job

Operations

Organization

MAL E2P - Service Management - MY (DH)

Schedule

Permanent

Full-time

Job Posting

25-Sep-2024, 3:11:51 PM
Similar Jobs

1d ago

Assistant Manager/Manager – Production
AUSTIN POWDER MALAYSIA SDN BHD (formerly known as Tenaga Kimia Sdn Bhd)
Rawang, Malaysia

Full Time, onsite, onsite

Salary undisclosed