Associate,Sales Development (Hindi Speaker)

Job summary Inbound sales Agent who generates revenue by converting prospects into customers. Based on experience this minimum set of skills has been found successful for performing the Service. Responsibility/Activity: •Proficient use of selling skills to ensure consumers are sold the right products and services •Cross/up-sell products and services •Provide comparative and competitive product information about consumer products •Promote HP brand by inspiring and educating customers •Take product orders and process financial transactions (credit cards and financing applications) •Assist customers with web based interactions •Capture customer profile information and interaction history •Provide referrals to other HP and third party organizations as needed •Pass leads to the appropriate HP sales manager •Provide order related assistance to customers •Report web related problems or errors to HP on a timely basis •Subscribe customers to email newsletter or other direct marketing tools Required Skill (Must Have): - Min 4-5 years of direct end customer sales experience preferably inside sales/telesales - 1-2 years’ experience in IT H/W Print/PC CC sales [end to end] - Advanced English Proficiency on Verbal and Expert Level for Chat - Experience in SFDC and Other CRM platform is an advantage - Worked in highly measured sales environment. Contact Rate, Conversion - Typing speed: 40 words per min -Proven aptitude to understand and converse about consumer technology -Demonstrated familiarity with use of a computer, the internet and MS Office applications -Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections -Excellent conversational English verbal communication, listening and comprehension skills -Soft skills – selling techniques, professionalism, customer service, telephone time management -Technical Skills: provides expertise on products, services & solutions to fill in the gaps ofa customer’s needs -Presentation Skills: ability to articulate HP products and processes to customers -Sales “Gene”: allows the associate to go after the sale