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Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).
To learn more about Convatec, please visit http://www.convatecgroup.com
About Role
As a Senior Collections Associate in our new APAC Global Business Services Centre (GBS), you will have the opportunity to play a role in reducing receivable open balances and improve the payment behaviour of our customers. At the same time, maintain a high level of customer experience and contribute to the cashflow target of our Group.
Our APAC GBS supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.
Your key responsibilities will include:
Contact external customers and follow-up on aged receivables via call, email or collections tool
Reduce payment cycle and ensure the customers adhere to agreed payment terms
Reviewing and managing blocked orders and ensure appropriate resolution
Issue reminders in accordance with ConvaTec policies and procedures
Work with the OTC Team Lead to pro-actively manage customer accounts as required by the SLA’s
Investigate and address customer claims via disputes
Respond to general queries from customers regarding payments
Research and verify receipt of payments and investigate residuals (short pay or overpay)
In this role you will be collaborating with various stakeholders across the business including our other GBS teams in Lisbon and Bogota, local finance, sales and marketing.
To be successful you will have:
Minimum 3 years Collections experience across different markets. (Experience working in a Shared Service environment is advantageous)
Well-verse with country-specific markets and its specific payment methods
A proactive approach towards challenges and problem solving able to work autonomously
Excellent organizational and time management able to work to tight deadlines and with switching priorities
A customer-first mindset which corresponds to our “forever caring” brand
Working knowledge of SAP and Microsoft Excel
Demonstrated knowledge of credit analysis
Good communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization
Languages:
Good written and spoken English is essential
Proficient with Mandarin as this role will involve client with Mandarin requirement
Qualifications/Education:
Tertiary knowledge preferably Accounting or Finance
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
This is stepping up to a challenge.
This is work that’ll move you
#LI-SA1
#LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
