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Roles and Responsibilities
- Software/Hardware Troubleshooting:
- Providing comprehensive end-to-end internal IT support
- Assist in diagnosing and resolving software and hardware issues for internal team members.
- Provide technical support for computer systems, network issues, and other related technology.
- Ensure timely resolution of IT support requests through effective problem-solving and communication.
- Assist in all email,domain related issues and closely follow up with the India IT Team. Monitor Curlec website and issues related to it with the India Team.
- IT Onboarding:
- Collaborate with Razorpay team in India and assist in the IT onboarding process for new employees, including installing necessary software and providing initial training.
- Device Management:
- Assets management including computers, laptops, printers, and other equipment.
- Perform regular maintenance and updates to devices to ensure optimal performance.
- Ad Hoc Task :
- Take on additional tasks as needed to support the team and ensure smooth operations.
Requirements and Qualification
- 1 - 2 years of experience in technical support
- Familiarity with computer hardware, software, and network systems.
- Familiarity in utilizing and troubleshooting MacBook devices and operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
Benefits
- Opportunity to join an award-winning startup that is now part of the Razorpay group, one of the fastest-growing fintech companies in the world.
- Grow with us. Working at the intersection of Fintech and SaaS, you will have opportunities to thrive in this sector.
- Global exposure.
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