Executive, Customer Care

Job Responsibilities:

• Comprehending the array of products and services offered by the organization.
• Addressing client inquiries via various communication channels such as email, WhatsApp, Live Chat, social media, and telephone. This includes professionally responding to customer queries and grievances, as well as guiding customers through fundamental troubleshooting or setup procedures.
• Offering exceptional customer service and satisfaction to internal and external customers. Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Collaborating with other departments to ensure timely and accurate resolution of customer issues.
• To actively participate in department-driven projects, initiatives, or supported endeavors.
• Adherence to compliance & business processes.
• Additional tasks and responsibilities as deemed necessary by the management team.

Job Requirements:

• Candidate must possess at least a Diploma or bachelor’s degree in business, Economics, Sales, Finance or equivalent.
• Experience in Customer Service, Hospitality, and Contact Center related fields.
• Excellent communication and interpersonal skills.
• A team player, proactive and self-starter. Great interpersonal skills.
• Ability to multi-task i.e., Juggling calls, email, chat, and WhatsApp replies at the same time.

At AHAM Capital, people are its greatest assets. We value diversity and inclusivity. To us, this means bringing together a group of qualified professionals with a varied range of skillset and experiences into a fair and respectful workplace to harness the strengths of cultural and individual differences for the accomplishment of our collective goal.

We believe in equal opportunity in employment and treating all individuals with respect and dignity. Our employment decisions are guided by an objective assessment of the candidate, irrespective of ethnicity, religion, gender, nationality and other non-merit factors.

Due to the high volume of applications, we are unable to acknowledge every application. If you are selected for an interview, we will contact you within the next 7 days. However, if we think that your skills and qualifications may be suitable for other similar positions, we may hold your details on our database and contact you in the future.