Apply on
Prenetics, a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our prevention arm, CircleDNA, uses next generation sequencing to offer the world's most comprehensive consumer DNA test. At CircleDNA, we are on a mission to empower individuals to take control of their health and well-being. Since our inception in 2019, we have been providing a comprehensive genetic testing service that offers insights into a variety of health areas. Our cutting-edge technology and user-friendly online platforms have enabled us to offer actionable DNA insights that help people make informed decisions about their health. As a part of Prenetics Group, a global leader in genomics and personalized healthcare, we are committed to expanding our portfolio to include other exciting products such as vitamins, supplements, and other health assessments. Join us in our quest to revolutionize personalized healthcare.
What You Will Be Doing{{:}}
- Respond to all customer inquiries received through the website's WhatsApp widget (Limechat). Identify customer needs and offer clear explanations of product offerings, personalized suggestions, and value propositions to convert prospects into customers
- Actively follow up on pre-sales inquiries, with a focus on building rapport and turning leads into customers through engaging conversations and appropriate product recommendations
- Help our customers out by understanding their issues, verifying its validity, and providing the best possible solution according to the company's guidelines
- Ensure that your product knowledge is up-to-date by following announcements closely and staying organized
- Be the customer's advocate and help shape product improvement by disseminating customer feedback or identifying the core issues across internal teams
- Escalate relevant issues to management or cross-team stakeholders in a timely manner
- Use Limechat, Zendesk, internal systems, and collaboration tools (e.g. Google Sheets, Slack) to support customers through chat and email
- Provide assistance in general administrative activities and ad-hoc duties as assigned by your direct manager
- Work hours{{:}} 3 weekdays and both weekends, 3pm-12am on weekdays, 9am-6pm on weekends (Malaysia time zone), or as assigned by your manager
- Demonstrated experience in a pre-sales or sales support role, preferably in an eCommerce or direct-to-consumer environment
- Sales-driven mindset with a passion for delivering results and achieving conversion goals
- Problem-solving and conflict resolution skills{{:}} quick-thinking, patient, ability to absorb and convey constantly changing product information
- Strong verbal and written communication skills{{:}} Fluency in English required, Cantonese and Mandarin a bonus
- High emotional intelligence{{:}} when faced with the occasional but inevitable situation of a bad customer interaction - be able to maintain professionalism and a positive outlook
- Desire to work in a startup environment{{:}} proactivity, a strong sense of responsibility, willingness to roll up sleeves and get involved beyond your scope
- Preferably prior experience in WhatsApp for Business or messaging tools for sales and customer support
- Experience in eCommerce, health, wellness, or tech industries is highly desirable
Medical & Annual Leave{{:}} We care about your well-being—and your vacation selfies! That's why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development{{:}} Got a passion project or skill you're dying to master? We've got a learning allowance for that! We believe in supporting your growth, whether it's for work or just because you're curious.
Growth & Opportunity{{:}} Your future's bright, and we want to help you shine! We're all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace{{:}} You belong here! We foster an environment where everyone's voice is heard, respected, and celebrated. Inclusivity is the name of our game!
Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.
