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Customer Care Coordinator

  • Full Time, onsite
  • Agensi Pekerjaan Smarttrend Sdn Bhd
  • Seri Kembangan, Malaysia
Salary undisclosed

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Job Responsibility

Responsibilities

  • - Proactively make outbound calls to potential and existing customers to promote the companyĆ¢s e-waste recycling services.
  • - Explain the environmental and financial benefits of recycling electronic waste to customers.
  • - Identify customer needs and offer tailored solutions that meet their recycling requirements.
  • - Schedule appointments for e-waste pickups or guide customers through the process of dropping off e-waste.
  • - Maintain accurate records of customer interactions and update the CRM system.
  • - Follow up on customer inquiries and provide additional information as needed.
  • - Collaborate with the sales and operations teams to ensure seamless customer experiences.
  • - Achieve daily, weekly, and monthly targets for call volume, customer acquisition, and appointments scheduled.
  • - Continuously develop product knowledge to provide accurate information to customers.

Requirements

Job Requirements

  • Previous experience in a customer service or outbound sales role is preferred.
  • - Excellent communication and interpersonal skills.
  • - Strong ability to persuade, negotiate, and build relationships with customers.
  • - Ability to work independently and handle rejection in a positive manner.
  • - Basic knowledge of e-waste recycling or a willingness to learn about the industry.
  • - Familiarity with CRM systems and call center software is a plus.
  • - Goal-oriented with a focus on achieving targets.

Benefits

Job Benefits

  • Opportunities for promotion
  • Professional development