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Jobs or company...

Hotel Operation Manager

  • Full Time, onsite
  • GFG Home Realty Sdn Bhd
  • Kuala Lumpur Management (Hospitality & Tourism) Full time RM 5, Malaysia
Salary undisclosed

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Job Title: Hotel Operation Manager

We're excited to unveil a fantastic opportunity to become a key part of our dynamic team as a Hotel Operation Manager. In this crucial position, you'll play a central role in overseeing operational efficiency, enhancing guest experiences, and steering the overall financial prosperity of our esteemed hotel.

Job Location: Petaling Jaya/Kuala Lumpur/Johor Bharu/Malacca

Responsibilities:

  • Supervise and manage the daily operations of the hotel, ensuring smooth functioning across all departments including front desk, housekeeping, food and beverage, and maintenance.
  • Implement strategies to enhance guest satisfaction and experience, ensuring high-quality service delivery and prompt resolution of any guest concerns or issues.
  • Provide leadership and guidance to the hotel staff, fostering a positive work environment and promoting teamwork and collaboration among team members.
  • Monitor and manage hotel finances, including budgeting, expense control, and revenue optimization, to ensure profitability and financial success.
  • Develop and implement training programs for hotel staff to enhance their skills and capabilities, ensuring high standards of service delivery and guest satisfaction.
  • Implement and maintain quality assurance standards and procedures to uphold the hotel's reputation and meet or exceed guest expectations.
  • Ensure compliance with health, safety, and sanitation regulations and standards, implementing appropriate measures to maintain a safe and healthy environment for guests and staff.
  • Manage inventory levels and procurement processes to ensure adequate supplies and resources are available to support hotel operations efficiently.
  • Monitor key performance indicators and operational metrics, preparing regular reports and presentations for management review and decision-making.
  • Collaborate with other departments and external partners as necessary to optimize hotel operations and achieve organizational goals and objectives.

    • Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Proven experience in hotel management, with a track record of success in overseeing operations and delivering exceptional guest experiences.
  • Strong leadership and management skills, with the ability to motivate and inspire a diverse team.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
  • Sound financial acumen, with experience in budgeting, financial analysis, and revenue management.
  • Proficiency in hotel management software and systems.
  • Knowledge of health, safety, and sanitation regulations and standards.
  • Detail-oriented with strong problem-solving abilities and a customer-centric mindset.

    • About Us:

    With humble beginning in September 2013, GFG has been on a transformative journey, becoming a top provider of accommodations for those who are working adults, expatriates, and students in the Klang Valley area. But GFG is not just about offering a place to stay. At GFG, our aim to give our customers a complete and seamless experiences. By managing more than seven thousand (7000) rooms across the Klang Valley, our dedicated team works hard to deliver the best accommodations to the tenants by providing one stop services solution to the tenant.

    In February 2022, GFG embarked on a transformative endeavor by making an impactful entry into the hotel industry. We are currently managing more than 90 over hotels & 3 Resorts which skated in Selangor, KL, Penang, Malacca and Johor. Instead of just entering the hotel industry like most of the companies, GFG decided to do something different. We had introduced Swing & Pillows Co-living to the market. S&P Co-living is a modern form of communal living in which residents get a private bedroom in a furnished room with shared common areas. S&P Co-living is now popular in major cities as a means of affordable living for students, workers, digital nomads, or individuals relocating. GFG found that the advantages of staying in S&P Co-living are where tenants have an opportunity like living in a room, but it has the common spaces such as kitchen, laundry, leisure area share with others. It's great to meet up with people which can work together and learn from each other. GFG believes this is a new way of living that can help tenants to grow in term of personally and globally.

    Find out more with our official website:

    • Property Management : https://gfgproperty.com/
    • Co-living & Hotel Management : https://swingpillows.com.my/
    • Ibilik.dot com: https://www.ibilik.my/
    • Wonderfest : https://www.wonderfest.my/https://www.youtube.com/watch?v=ba3kGj1ONM8

    At GFG Hotels, you'll lead operations, analyze performance, and strategize as our Hotel Operation Manager. Join us in reshaping hospitality standards.

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