Receptionist cum Admin Assistant

Job Description:

• Answer all incoming calls promptly and channel their enquiries to the correct personnel/ department.

• Greet, deliver accurate information, and provide efficient service to walk-in customers.

• Ensure security and crowd control at the front desk.

• Escalate customers enquiries to Service Manager when needed.

• Provide excellent customer service handling, ensuring high customer satisfaction

• Schedule appointments with customers

• Manage the complaint correspondence from the customers

• Performs administrative and clerical support tasks.

• Performs basic filing and recordkeeping.

• Perform other duties that may be assigned to you from time to time by the Management

Requirement/Skill

• Willing to work on any work schedules - Shift hour or rotating work schedules

• Able to start Immediately

• Location: 1Utama Shopping Mall

• Both Fresh graduates and experienced applicants are welcome to apply (Training Provided)

• Basic understanding of administrative and clerical procedures and systems. Proficient with Microsoft Office Suite or related software.

• Able to communicate effectively in English and Malay (written and spoken) or other dialects (Mandarin is a plus)

• Excellent verbal communication skills

• Excellent interpersonal and customer service skills.