Customer Support - English Speaking

Responsibilities ：

1. Respond to customer inquiries and provide technical support in a timely and

professional manner.

2. Troubleshoot technical issues reported by customers and work towards a timely

resolution, escalating complex issues to the appropriate team or departments when

necessary.

3. Gathering customer data, opinions and suggestions, promptly provided feedback to

relevant departments. Assist in formulating a after sales service policies and training

system.

4. Guide clients through step-by-step solutions clearly and concisely, ensuring their

understanding and satisfaction.

5. Keep accurate records of customer interactions, transactions, comments, and

complaints, including details of actions taken.

6. Follow up with customers to ensure their technical issues have been resolved and their

satisfaction is met.

7. Stay up-to-date with the latest technology trends and updates to provide accurate and

effective technical support.

8. Participate in ongoing training sessions to continuously improve technical knowledge

and customer service skills.

9. Adhere to all company policies and procedures, including data security and privacy

guidelines, while handling customer information.

Requirements :

1. Experience in Customer Service / Call Center would be an added advantage;

2. Fully fluent in Mandarin with excellent communication skills in both verbal and written in

English;

3. Ability to effectively use computers and navigate software application;

1. Good team player, service awareness, and stress resistance;

4. Have a positive work attitude, sense of responsibility, and have good professional ethics

and literacy;

5. Fast leaner and able to quickly develop a deep understanding of the company's

products and services;

6. Able to work shifts, working hours are on a scheduled basis, 3 night shifts (23:00 -07:00) and 2 day shifts (07:00 - 15:30).