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Jobs or company...

Customer Service for Skincare | Immediate Hiring (Permanent Night Shift)

RM 2,400 - RM 3,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job summary:-

We’re looking for a skilled and experienced Live Chat/Email Agent to join our team and work independently. If you’re familiar with the essential practices and mindset of a call center agent, we’d love to hear from you! Experience in cosmetics or e-commerce is a great advantage, and excellent English is essential for success in this role.

You may refer to the job details:-

Project: Ecommerce (Cosmetic Product)

Intake date: 21st October 2024

  • To respond promptly to customer inquiries regarding via live chat and email.
  • To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
  • To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
  • To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
  • To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
  • To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
  • To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
  • To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
  • To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
  • To adhere to company and project policy. Always maintain good attendance and discipline

Salary Range: RM2,400 - RM3,000

Office Location: Menara Shell, Brickfields

Shift: Permanent night shift | 5 working days, 2 off days (Rotational basis)
**Rotating within operation hour 9:00PM - 9:00AM

Terms:

  • The said position is under a permanent contract.
  • Three (3) months of probation, you are not entitled for any Annual Leave during training and probation.
  • 12 days of Annual Leave Entitlement
  • EPF/SOCSO/EIS
  • RM80/month panel clinic coverage

Job Type: Permanent

Pay: RM2,400.00 - RM3,000.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • Do you have experience working with Transcosmos Malaysia?
  • Do you have experience in Call Center - Live Chat? (If yes, share (1) your biggest challenge)
  • Are you able to assist or giving advice about cosmetic? (If yes, please share max (3) brand that you familiar)
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