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Customer Service Executive - Air Freight (Freight Forwarding Industry)

Salary undisclosed

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Job Description

  • Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
  • Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders.
  • Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
  • Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
  • Liaison with customers, agents, operations and service providers on all operational related matters.
  • Arrangement and handling of special requirements /ADHOC shipment.
  • Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
  • Submission of closed job task for invoicing purpose in a timely manner.
  • Prepare customer shipments delivery plan.
  • Communicate and reporting of customer’s shipment status.
  • Prepare and provide monthly KPI report and customer’s requested monthly report.
  • Monitor shipment and any other related records has been maintained and updated accordingly.