Operator Partnerships Technical Account Manager
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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
The Operator Partnerships (OP) Technical Account Manager is an individual contributor role based either in the region or at HQ. This role is responsible for supporting client-facing roles (OPMs and PGMs) by ensuring smooth back-office operations. The individual in this position handles business operations tasks, maintaining business continuity and enabling the front-office team to effectively execute their client-facing responsibilities.
Responsibilities:
Support Operator Partnership Managers (OPMs) and Partner Growth Managers (PGMs) for assigned telecom accounts.
Prepare and present Quarterly Business Reviews (QBRs).
Proactively communicate status updates, escalations, and recommendations.
Resolve billing disputes.
Collaborate with internal stakeholders to deliver optimal service.
Escalate potential issues to relevant leaders.
Dispatch issues to the Core Network Team.
Handle sender registration.
Manage Short Codes (SMS and USSD).
Ensure smooth introduction and setup of services, including traffic monitoring and staying updated on industry trends and product updates.
Qualifications:
Minimum of 2 years’ experience in a comparable role within a B2B IT/software company; demonstrated success with CPaaS or SaaS solutions is advantageous.
Proficient in data analysis and interpretation.
Capable of collaborating effectively with a global team and working within a virtual environment.
Excellent written and verbal communication skills.
Preferred knowledge in A2P communications and SMS messaging.
Why our employees choose us (and stay)?
Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
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Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
