Reservation & Customer Service Administrator

1. Analysed all guest and group booking requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.

2. Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various outlets operations.

3. Assist to make all outlets reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

4. Coordinate with event department and manage all communication for group bookings and maintain all calendars for outlets and inform operation staff for same.

5. Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

6. Develop and maintain professional relationships with all associates and inform manager of all issues and coordinate with call centre to resolve same.

7. Assist to book and block all outlets according to required standards and manage all special reservations and monitor all reservations.

8. Manage all mails from guests and ensure response and completion of all group booking requests and evaluate all reservation logbook and provide update on weekly basis.

9. Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all reservation software systems and maintain knowledge on all oulets types and its availability.

10. Will be reporting to the Customer Service and Reservation Manager for all work related matters.

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 2 years (Preferred)

Language:

• English (Preferred)