Logistics Customer Service

Responsibilities:

· Respond promptly to customer inquiries.

· Handle and resolve customer complaints in a timely manner.

· Provide product and service information to customers.

· Identify and troubleshoot product or service issues reported by customers.

· Escalate unresolved issues to appropriate teams or departments.

· Process orders, forms, applications, and requests accurately.

· Update customer information as required.

· Maintain a deep understanding of the company's products or services.

· Provide accurate, valid, and complete information to customers.

· Engage with customers professionally through phone, email, chat, or social media.

· Keep records of customer interactions, transactions, comments, and complaints.

· Collect and report customer feedback to improve services or products.

· Participate in team meetings and training sessions to improve skills and product knowledge.

Requirements:

· Strong communication, problem-solving, and organizational skills.

· Ability to multitask, prioritize, and manage time effectively.

· A customer-focused attitude with the ability to handle stressful situations.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or relevant software.

· Excellent verbal and written communication skills.

· Patience and empathy when dealing with difficult customers.

· Attention to detail and accuracy in handling customer requests.

· Ability to work both independently and as part of a team.

Job Types: Full-time, Permanent

Pay: RM1,500.00 - RM3,000.00 per month

Application Question(s):

• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Logistics: 1 year (Preferred)