Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Team Leader (Customer Service)

RM 3,000 - RM 3,500 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

Whatsapp details : +601133526043 (Kesha)

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Team Leader to provide unrivalled support to our clients in the logistics industry.

Responsibilities :

1. Operations Management

  • Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference.
  • Run projects, deliver action plans and deliverables within agreed timeline.
  • Ensure daily tracking reports are updated & accurate.
  • Prepare Weekly/Monthly/Quarterly reports in a timely manner.
  • Conduct weekly, monthly or quarterly business presentations to management and client.
  • Responsible to manage the overall site activities in the absence of the Operations Manager
  • Communicate issues and risks to the management team as appropriate.
  • Required to be the Planner, Strategist & Implementer of the Client's initiatives and requests.
  • Ensure team members strictly adhere to call centre discipline & guidelines.

2. Team Management

  • Lead, mentor and coach Customer Service Agents to meet business KPIs.
  • Conduct active monitoring of Customer Service Agents to ensure that they are aligned in meeting the business KPIs.
  • Creating team connection, communicating directions, goals and providing regular performance feedback to the team.
  • Perform regular contact engagement with team members, example: one to one performance review, team meetings and skip level sessions.
  • Conduct activities in the team (daily, monthly, weekly) to keep the team motivated, energised, and performance focused.
  • Handles and resolves escalations from team members and clients.
  • Constantly evaluate, audit and coach team members to provide accurate information to customers.
  • Conduct interviews when hiring is required.

Job Requirement:

  • Minimum 2 years of experience as Team Leader in a contact centre environment.
  • Must be able to supervise, train, coach & motivate a team.
  • Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.
  • Must be a critical and analytical thinker.
  • Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.
  • Able to multitask, work independently with minimal supervision.
  • Proficient in Microsoft Office applications and experience working with CRM systems.
  • Ability to work flexible hours, including weekends (24/7)

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
Similar Jobs