Client Services Executive, iFAST Global Bank (UK Support)

Roles & Responsibility:

• Handle daily enquiries via phone, email and live chat in an efficient manner.
• To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.
• Explain banking concepts and product features to clients.
• Identify and assess customers' needs.
• Liaise with relevant departments to resolve issues brought up by customers.
• Consolidate feedback, while seek to improve service quality and user experience of iFAST Global Bank portal or mobile app.
• Undertake special assignments, and ad-hoc duties required by supervisors.
• Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Good command of Mandarin and English, both spoken and written. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• At least diploma in any disciplines.
• Prior experience in a contact centre environment is encouraged to apply.
• Customer oriented with good listening, communication and interpersonal skills.
• Able to work in a fast-paced environment as well as adapt/respond to different types of inquiries.
• Candidate graduate with Banking and Finance or equivalent background will have an advantage.
• Willing to work on shift based and according to UK hours.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Applicants are invited to email us a comprehensive resume with the following details via "Apply Now" button with:

• Qualifications
• Skills
• Working Experience
• Expected Salary

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.