Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Head Of Department Customer Relations

Salary undisclosed

Apply on

JobStreet
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Responsibilities:

  • Leadership and Management (20%)
    • Lead and manage the Customer Support, Customer Success, and Customer Experience teams.
    • Develop and implement departmental strategies and goals.
    • Foster a customer-centric culture within the department.
  • Customer Support (15%)
    • Oversee the Customer Support team to ensure efficient handling of customer inquiries and issues.
    • Implement and monitor key performance indicators (KPIs) to measure effectiveness.
    • Ensure timely and accurate assistance through the Customer Careline.
  • Customer Success (15%)
    • Develop and execute strategies to enhance customer success and retention.
    • Collaborate with stakeholders to ensure customers achieve their desired outcomes.
    • Monitor customer health metrics and proactively address potential issues.
  • Customer Experience (15%)
    • Design and implement initiatives to improve the overall customer experience.
    • Gather and analyze customer feedback to identify areas for improvement.
    • Work with sales, after sales, marketing, and product teams to ensure a seamless customer journey.
  • Strategic Planning (15%)
    • Develop and manage the departmental budget.
    • Identify and implement process improvements to enhance efficiency and customer satisfaction.
    • Stay updated on industry trends and best practices to drive innovation.
  • Team Development (20%)
    • Recruit, train, and mentor team members to build a high-performing department.
    • Conduct regular performance reviews and provide constructive feedback.
    • Promote professional development and continuous learning within the team.

Requirements:

  • Minimum bachelor’s degree in business administration, Marketing, or a related field.
  • Minimum of 5 years in customer support, customer success, or customer experience roles.
  • Minimum 3 years of experience in a leadership role, effectively managing and motivating teams to achieve high performance and customer satisfaction.
  • Proficiency in data analysis tools and software (e.g., Excel, Power BI, Power Point, CDP, DMS or similar).
  • Strong customer-centric mindset, with a focus on understanding and meeting customer need.
  • Passion to facilitate resolution of problems and alleviate conflicts tactfully.
  • Strong organizational and time management skills.
  • Strong character in leadership and mentorship.
  • Ability to work collaboratively across departments.
  • Adaptability and Flexibility.
  • Good communication skills and presentation skills must be able to converse fluently in English and Bahasa Malaysia.
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