ADTS Manager

BASIC FUNCTION:

(A brief statement indicating why the job exists. Clearly identify the mission or purpose of the job in the organization).

Manage current and prospective end customers and develop long term sales, create value and grow target products in Malaysia and other export markets. Meet customer requirement by coordinating the introduction of new products and providing technical service to support the use of existing products. Ensure that technical resources and activities within the region are leveraged to optimize business success in accordance with the strategic marketing objectives

Drives for results and achieves technical objectives within timelines e.g. customer approvals, commercialization of products, realization of technical value propositions. Maximizes the total value creation for the business.
Actual commercial values achieved vs plan in projects requiring support of ADTS;
Potential / addressable volume of customers concluded with approvals.

Develops and nurtures technical relationships with customers counterparts, to enhance understanding of user technical feedbacks and adhesion to LYB product technical advantages. Capture relevant market technical information and reflect the requirement in new development targets. Customer satisfaction and feedback.

Approvals of products at customers with growth opportunities. Expansion of approvals with broad customer bases
Enabler of sales with improved overall value creation

Introduces new products in conjunction with New Business Development and Marketing Managers. Rejuvenate the product portfolio and maintain/grow the market share in the assigned region. Approvals of new products and realization of technical values in premium.

Ensures a consistent and effective Technical Services and Application Development at customers and make technical recommendations on potential improvements. Maximize the total value creation for the business.
Unit margin or price premium in $/MT and Unit Spread in $/MT, and total commercialized volume.

Take a lead closing customer complaints of quality and application in timely manner. Limit LyondellBasell’s exposure based on customer complaints. Complaint closing performance (speed of technical investigations, settlement amounts with technical justifications).

Exercise risk management related to ADTS activities (e.g. technical recommendations), Goal Zero, safety, Product stewardship, regulatory affairs. Protect company interest by minimizing risk. Adhering to policy and procedures, overdue and bad debt

PERSON SPECIFICATION:
(Typical knowledge, qualifications and experience required for the job.).

Education:
University Degree in Polymer Science, Organic Chemistry, Chemical Engineering

Work Experience:
Minimum 7 years + industrial experience in technical services, new business development in Plastics Industry in SEA region

Critical Competencies

Leadership – demonstrated ability to motivate people toward common goals and objectives; looks for new opportunities and innovations; makes the distinction between personal, employee and company interests; has an overview of relevant processes and a desire to see them concluded successfully

Customer Focus – Anticipates and acts with the customer in mind; is dedicated to meeting and/or exceeding the expectations and requirements of the customer to deliver exceptional value; establishes and maintains effective relationships with customers and continually seeks feedback and information to improve products and services.

Drive for Results – Steadfastly pushes self and others for results; works with passion and a sense of urgency; seeks opportunities to improve results and processes in a proactive manner; contributes to the goals and profitability of the company.

Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Priority Setting – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Courage – Provides positive and corrective feedback to others which is delivered in a timely, direct and actionable manner; lets people know where they stand and doesn’t hold back on things that need to be said; is not afraid to champion and stand alone on ideas, positions, or decisions.

Motivating Each Other - Creates a climate in which people want to do their best. Empowers others. Invites input from each person and shares ownership and visibility. Makes each individual feel his/her work is important. Is someone people like working for and with.

Interpersonal Capability – Builds appropriate rapport with others; is comfortable receiving coaching and feedback from others; builds constructive and effective relationships; uses diplomacy and tact; diffuses even high-tension situations comfortably; encourages cooperation and collaboration; is candid with others; solves problems with others with a minimum of noise.

Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Functional Competencies

Application and Process Knowledge: Understand at least one segment of major plastics processing technology, e.g. Flexible packaging (BOPP, CPP, Blown film etc), or Rigid Packaging (injection , blow molding, thermoforming), or Medical Packaging etc. Good understanding of measures of application performance, related industry test methods

LYB Product Knowledge: The performances of LYB products under the above said process and applications situations, the benefits in use versus competitors.

Safety and Product Stewardship: Knowledge of related Product Safety, Food contact approvals. Understanding of Product Risks Management, and awareness in daily activities, such as product development (Global Polymers Innovation Process), complaint handling, and customer communications.

Project Management - Lay down and execute project management plan for achieving objectives of the organization – in particular, technical approvals and commercialization of grades and applications at customers.

Negotiating - Can negotiate in technical evaluations in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely

Capability in Acquisition of in depth Technical Knowledge - : Looks for opportunities to continuously learn about LYB products.

Languages:
English and the main language of the region under the responsibility (Arabic/French preferred).