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Customer Success Manager [SaaS]

  • Full Time, onsite
  • Agensi Pekerjaan Hays (Malaysia) Sdn Bhd
  • Kuala Lumpur Account & Relationship Management (Sales) Full time Attractive salary package, Malaysia
Salary undisclosed

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Customer-relations and account management

Your new company

B2B subscription e-invoicing software organisation


Your new role

  • Leading the customer success team involves building and scaling the department, optimising processes and strategies, aligning stakeholders, tracking key metrics, increasing product adoption and customer satisfaction, collaborating with sales and marketing, managing customer relationships, and working with product teams to improve features and support.
  • This role with start as a sole contributor role.


What you'll need to succeed

  • 5 years of working experience with notable achievements in customer success, onboarding, account management.
  • Proven ability to collaborate with different stakeholders internally and externally.
  • Excellent command of English and communication skills.


What you'll get in return

  • Flexible working arrangements
  • Be part of a driven pioneering team in Malaysia
  • Attractive salary package


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send it to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.