CUSTOMER SERVICE REPRESENTATIVE (FACE TO FACE)

"Customer service is an attitude, not a department"

Idealworks Pro Sdn Bhd is a marketing and advertising solutions provider in Malaysia. We are experts in tailoring below the line(BTL) marketing activities to meet the needs of our clients in profitability and quality services. We offer a variety of channels designed to provide our clients unrivaled exposure of their brands. Our aim is to maintain rapid organisational growth, developing new customer bases, working with new market sectors from different industries and through this, develop the careers of all the people involved within the organisation .

Since our incorporation in Mac 2018, we have had tremendous success in providing marketing solutions for a varied portfolio of clients from different industries. The concept is unique as it focuses on hitting the target segments on geographical locations of the client’s marketing plan. The fundamentals of our concept are centered on IMPACT and EXPOSURE. We create a positive impact for our clients by marketing their services directly to the consumers. Our goal for our client is simple, to provide them with an over the edge competition and becoming the market leader in their field.

Our below the line Marketing concept benefit our clients in the following areas:-

- Create massive exposure

- Increase turnover

- Excellent customer service support

- Increase customer base

- Cost effective, client’s fees are based on results generated

- Structured training tailored to each client’s requirements

We owe our expansion to three philosophies which helped built a strong foundation for our company.

i. We provide a fast paced and performance driven environment where we celebrate achievement with positive and supportive team members.

ii. Our company prides itself in the extensive support system available to every committed individual within the organisation to develop talent and facilitate personal growth. We are constantly looking to develop highly motivated individuals in management. The true strength of our organization comes from within our people. We value people who are ambitious, possess an exemplary learning attitude and present great potential in character. We invest in our people because they are our greatest assets. It is an investment which will withstand the test of time in an ever changing business environment.

iii. WE ARE ALL ABOUT OPPORTUNITIES! For those who want to advance in a business environment, Idealworks Pro offers you the platform to do so. We offer you unlimited earning potential with an excellent payment structure, travel opportunities with our performers which will assist in developing excellent skills.

With the wealth of experience and expertise, more corporate companies are now inviting us to be the new face of their marketing programs. As our client list increases locally and across Asia, we have a mission to expand the number of business partner across the country and region.

Our organisation has a policy of internal promotions. Every individual in our organisation has been developed into a management role and has started from learning the basics of our marketing techniques and systems to managing a marketing team. Advancement and development will result in a huge increase of remuneration for all involved.

Responsibilities:

• To provide information about the products and services to the customer.
• To do registration for customers who interested to involve.
• To educate the customers on current campaign that we held.
• To promote the brand & create a sense of awareness to the public.

Requirements:

• Candidate must possess at least a Higher Secondary/SPM/STPM or Professional Certificate in related field.
• Required language(s): Bahasa Malaysia and English
• Willing to work in team environment and travel
• 9 Full-Time position(s) available.

Job Types: Full-time, Permanent, Internship, Fresh graduate

Pay: RM2,400.00 - RM3,600.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• STM/STPM (Required)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Bahasa (Preferred)

Willingness to travel:

• 75% (Required)

Expected Start Date: 10/14/2024