CUSTOMER SERVICE & LOGISTICS EXECUTIVE

About Us

Cavalier Capital Holdings goal is to nurture, grow and expand a family of companies that will continue to reward and provide purpose to our stakeholders. We identify investments that fits our values, synergizes with our strengths and benefits from our focus. The cornerstone of our existence is based on our People, our Partnerships and our Purpose.

While we continue to invest strategically in semiconductors, electronics, industrial chemicals, industrial gases, refrigerants, advanced polymers and building materials, we seek out new opportunities in sustainable solutions and renewable energy.

Our diversified investments position us as a total solution and expertise provider in global supply chain management. We are one of the leading global suppliers of materials to the Semiconductor and Electronics industries, specializing in the trading of all types of chemicals, gases, refrigerants, and construction materials across Malaysia, Southeast Asia, and the Far East."

As part of our expansion, we are actively seeking energetic and driven candidates to join our dynamic team. We offer attractive incentives and perks, along with opportunities to grow alongside our dynamic Team and be among a leading global supplier.

Are you the candidate(s) we are looking for? If you are, Hurry & Apply!!!!

Responsibilities:

• Responsible to deliver one-stop customer service in resolving customer's enquiries with accurate clarification.

• Offering customer service elements that are specific to logistics operations including fulfillment, speed, quality and cost.

• Liaise, coordinate and follow up closely with all related departments (Internal/External) to ensure customers' expectation are met and all customers' requests are completed agreed.

• Works with clients who have complaints, orders or require information about products/services purchased. Provide solutions to individualized situations and prioritize the customer's need.

• Update customers on the schedule as arranged and keep customers updated on the progress of their both inbound and outbound shipments.

• Build positive relationship with customer for customer retention and growth of business.

• Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues.

•Evaluate and select reliable services provider. Monitor the performance and address any issues to ensure timely and efficient for all shipments.

• Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers.

• Collect and analyze service issue and carrier quality information and develop clear and concise report included cost saving proposal.

• Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, etc. Checking and confirming order status on pick-up and deliveries. Analyze freight bills for customer specific required information.

• Liaising with customer & functional departments on delivery and generate report.

• Adhere to escalation procedures and produce situation corrective action.

• Manage, coach, train & supervise junior level to ensure compliance to company's SOP

• Any job assigned from the superior from time to time.


Requirements:

• Posses at least Diploma/Degree in Logistics, Supply Chain Management or any other relevant field of study.

• At least 1-2 years working experience in customer service or marketing experience, logistics & supply chain management will be preferred.

• Knowledge in Oversea Import Regulation & Requirement would be an added advantage.

• Knowledge for Microsoft Office

• Proficient in oral & written English Language, Malay and Mandarin (due to communication is suppliers from China and Taiwan).

• Good communication & negotiation skill.

• Ability to work effectively to tight datelines with minimum supervision.

• Fresh Graduate are welcome to apply.


WHY YOU SHOULD APPLY?

At Cavalier Group of Companies, we believe People are the core of our business. We have a comprehensive Learning and Development structure. We believe in a work-life balance. 5-day work week.

We offer an attractive remuneration package, medical benefits as well as competitive fringe benefits to successful candidates. Performance related rewards and accelerated career advancement shall be given to outstanding performers.

Why join us?

We offer Perks and benefits:

Attractive remuneration packages ⁠ • Medical Insurance • Flexi-hour check-in • 5-Day week • Uniform is provided • Lunch is provided • Company Mobile Phone Line • Chance to Travel Overseas • Opportunities for career advancement

Interested candidates are encouraged to apply through Jobstreet.


Company information

Registration No.

200801029872