CUSTOMER RELATION EXECUTIVE
RM 1,200 - RM 1,499 / Per Mon
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1) TO PERFORM ADMINISTRATIVE AND CLERICAL FUNCTION. 2) MANAGE CUSTOMER SERVICE EXPERIENCE BY CREATING A SUPPORTIVE CUSTOMER SATISFACTION. 3) PREPARE & PROVIDE CUSTOMER SERVICE ANALYSIS REPORT: > CUSTOMER FOCUS COMPLIANCE ANALYSIS > 48 HOURS CALL BACK > COMPLAINT ANALYSIS > CSI TREND ANALYSIS > OTHER REPORTS THAT ARE ASSIGNED BY THE SERVICE MANAGER. 4) PERFORM ALL OPERATIONAL TASKS AS COMPANY POLICY GUIDELINE. 5) TO HANDLE, TRACK & RESOLVE CUSTOMER COMPLAINTS. 6) TO MANAGE SERVICE APPOINTMENT SYSTEM. 7) TO UPDATE CUSTOMER COMPLAINT WITHIN 24HOURS & ENSURE DAILY TRACKING & UPDATES OF CUSTOMER COMPLAINTS.
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